Frequently asked questions

Some techniques may feel uncomfortable, especially when working on tender or tight areas. Please tell your therapist how the treatment feels so they can adjust the pressure or technique.

You can ask for lighter pressure, a break, or for treatment to stop at any time. You do not need to tolerate pain or feel shy about speaking up.

The right frequency depends on your needs, treatment goals and how you respond. Your therapist can discuss options with you and review your progress over time.

You decide whether to book further appointments. There is no single schedule that suits everyone.

Coverage varies by plan, even when two people use the same insurer. Check with your insurer or your employer's benefits administrator to confirm your massage therapy allowance, reimbursement limits and any referral requirements.

Please confirm your coverage before your appointment.

Our therapists are independent contractors and each decides which insurers they will bill directly. Some offer Blue Cross direct billing, while others may offer additional insurers or require you to submit your own receipt.

Check our direct billing and availability page or contact your chosen practitioner before booking. Direct billing does not guarantee that your plan will cover the full treatment fee.

We do not accept WorkSafeBC claims. Please contact WorkSafeBC for help finding a provider who accepts your claim.

People eligible for MSP Supplementary Benefits may receive a $23 contribution per visit from an approved provider. There is a combined limit of 10 visits per calendar year across eligible supplementary services, including massage therapy.

Our clinic currently has no therapists who direct bill MSP. For help finding another clinic, use the Email the clinic link.

Visit the B.C. government's Supplementary Benefits page for eligibility and program details.